Cutest Pup Products

At CookiePaws 🐾, we offer a variety of shipping options tailored to meet your needs, including Royal Mail First and Second Class services for our customers in the UK. You can choose between signed and non-signed delivery for added flexibility. We provide same-day delivery service for our customers in Preston for just £2. Orders can be placed through our website or via direct messages on Instagram or Facebook. Cash payment is accepted upon delivery. For our international clients, we extend our shipping services through FedEx and Royal Mail. Simply select your preferred shipping method during checkout for a smooth and efficient delivery process. Please note that while we strive to ensure the safe delivery of your orders, we do not assume responsibility for any lost or missing items. However, rest assured, we are committed to assisting you in contacting the shipping company to resolve any issues that may arise.

Thank you for shopping with us! We hope you're delighted with your purchase. However, if you're not entirely satisfied, we're here to help with our return policy. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. To initiate a return, please email us at cookiepawiees@gmail.com to request return instructions and our return address. Please include your order number and reason for return in your email. Once we receive your request, we will provide you with the necessary information to complete the return process. Please note that the cost of return shipping is not covered by us. However, you are free to choose any shipping method you prefer to send the items back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few days for the refund to be processed and reflected in your account. If you have any further questions or concerns about our return policy, please don't hesitate to contact us at cookiepawiees@gmail.com . We're here to assist you and ensure your shopping experience with us is enjoyable. Thank you for choosing CookiePaws🐾.